Innovation in Corporate Social Responsibility

• Aviva - Street to School

Innovation in Sustainability

• The Co-operative Financial Services - Ethical Operating Plan

Innovation in the Delivery of Financial Products - Financial Services

• Aktif Bank - Aktif Online

Innovation in the Delivery of Financial Products – Multichannel and Mobile Banking

• Bank Hapoalim - Poalim Connect

First National Bank - FNB eWallet - Commended

Excellence in Customer Service - Customer Facing

• MORE TH>N - MORE TH>N Personal Claims Handler

Excellence in Customer Service – Strategy and Process

• Nationwide Building Society - Nationwide/Nunwood Service Tracker

Travelex Global Business Payments - Every Customer Counts Programme - Commended

Innovation in Marketing and Communications

• HSBC Bank International - Expat Explorer Interactive

Innovation in Product Design – Financial Products

• BM Savings - Inflation Rate Bond

Innovation in Product Design – Financial Services

• Barclays Clearlybusiness – MyBusinessWorks

Most Promising Initiative – Financial Advice

• Lloyds Banking Group - Retail Distribution Review

Competent Adviser - RDR Online Study Support Programme - Commended

Most Effective Back Office Initiative

• HSBC - OneHSBC Cards Programme

Excellence in Governance, Risk and Compliance

• HSBC - Winning Trust

Most Innovative Application of Technology - Customer Facing Functionality

• Bankinter - Mobile Brokerage Application with Iris Recognition

Most Innovative Application of Technology - Business Process

• Blackhorse Finance - Contact Strategy

Best Payments Initiative

• KlickEx - Multi-Currency Network Service

Barclaycard and Orange - UK’s First Contactless Mobile Phone - Commended

Technology Vendors – Most Innovative Financial Services Solution

• ACI Worldwide - Base24-eps

Excellence in Business Relationship Management

• Five Talents UK - Mama Bahati Foundation

Innovation in Information Provision

• Data Explorers - Data Explorers News

Excellence in SME Customer Service

• Akbank - SME Loan for Small Businesses

Innovation in Staff Participation

• HSBC - Winning Trust

Most Effective Cultural Transformation

• Lloyds Banking Group - Telephone Banking Sales